State Farm® Insurance Agent Brad Riley

""Chris was very knowledgeable, kind and patient with me, while helping me understand things about my new insurance policy. I appreciate him and now I’m an official State Farm customer. Thanks again Chris."

"Chris was a pleasure to work with, competent and patient. I appreciated all his work."

"You couldn't ask for better service in a insurance company like State farm,they have a large selection of coverages to accommodate any needs plus the staff are very polite and professional at the Brad Riley Branch, I've been with State Farm for many many years and would not think of changing to any other company,and Miss Alison and Joey are great at what they do,and that is walking you through each policy so that you get a good understanding 👍"

"Brad’s customer service was outstanding. He took time to help me and explain things to me. He really came through for my family with a time sensitive issue. I highly recommend him as an agent and am looking forward to working with him in the future!"

"Extremely happy with staff at the Huntersville office. I have referred multiple friends and coworkers, who have moved and saved money with State Farm. Strongly suggest anyone contact them for a quote."

"It was a pleasure to work with Henry at State Farm in the Huntersville office. He was very thorough in helping us with auto , home and boat insurance. I honestly can’t say enough good about the service provided and how professional Henry was with us."

"Henry Keel & Allyson Reynolds have been great. Henry followed up to ensure all my new plans were set up as discussed. Allyson reached out to ensure I was satisfied and confirmed info on my policy. I have never had ANY insurance company reach out to me to follow up and follow through. They deserve nothing less than FIVE STARS!"

"Chris was very patient, thorough, knowledgeable, kind and considerate when answering questions regarding my new insurance policy. It was a sincere please speaking with him for all of my insurance coverage. Thank you"

"The representatives are very knowledgeable."

"Gracie was extremely helpful and knowledgeable."

"Allie was so amazing such a nice and helpful person! She made sure I knew everything and even explained what I didn’t understand!! She is also very nice and polite!"

"Muy buen servicio exelente"

"Marlon Piaz me atendio muy Bien y me ayudo en Todo El proceso de tener juntos mi seguro de casa y carros y economics gracias"

"Chris was very helpful and saved me a ton of money on my home and auto insurance. He was polite, knowledgeable and made the process of switching insurance really easy and quick!!!"

"Henry, our agent is always willing to help either finding the best insurance option for us or answering any questions we might have. We appreciate all your help!"

"The whole Huntersville office is great to deal with! Highly recommend them for all your insurance needs!"

"I have been with State Farm for 50 years. I recently had a claim denied for a leak in my master bath shower. I would not have known about the leak if my HVAC provider had not been in my crawl space and noticed a stain on my liner. We had a shower pan leak not noticeable to us. My policy stated leaks in walls and under floors were covered. I was told that was the national policy there was an exception in North Carolina. State Farm is great collecting money but did not take care of my claim due to a technicality. I am extremely disappointed and looking at other insurance companies."

"Henry was a great help. Super helpful and thorough with his explanations. Awesome employee! Best price quote!"

"My personal experience started off good untill I realized that the wrong VIN had been entered to start my policy. Once that was corrected it was not correctly entered from the initial start date. That led to me getting notified by NCDMV . I called the agent to get it corrected. That didn't happen. I was told it was but again the correct information was not entered. I was notified again by NCDMV telling my license plate had been revoked, which meant that I was at risk of being arrested and having my vehicle impounded if I were pulled over by law enforcement. And of course this happened on a Friday which meant I couldn't drive my vehicle over the weekend and no one could resolve my issue until Monday.I asked to get a call from a supervisor. The supervisor did eventually call. Being the customer and as enraged as I was and still am the manager, acted in a very unprofessional manner and raised his voice at me when I pointed out the many shortcomings and lack of attention that my issue got. On top of that I had to ask for an apology. While the staff was friendly I expected more from a tenured supervisor and that didn't happen. He did email me documentation of the proper forms being submitted, that didn't happen until a very heated exchange had already taken place. I feel like that should have been his leading action, instead it being a lost resort. The forces insincere apology that I received is forcing me to review other options. It also led me to tell my sister, who was asking about a new home and auto bundle to look elsewhere. I wouldn't want her or anyone else to have the experience that I have had this far"

"Excelente servicio de parte de Marlon, muy servicial y muy antento."

"I highly recommend Josh Lane at Brad Riley State Farm. From start to finish, he was professional, courteous, and friendly! If you are looking for an insurance quote and excellent customer service, look no further. Thank you, Josh!"

"Chris O’Neil was very helpful in helping me with our insurance quote and payment. I would recommend service to anyone who needs insurance to Statefarm"

"Wonderful staff glad I switched over to State farm never have to worry about being ripped off. They have amazing offers and will explain everything to get u the best quotes possible love that I chose them would recommend all my family and friends to switch as well"

"I am writing to formally recognize the outstanding service I recently received from your team. In an era where customer support can often feel rushed, the level of patience and professionalism displayed by your staff was truly exemplary.

Heidi S. took the time to walk me through every detail of my inquiry, ensuring I felt supported and informed throughout the entire process. This kind of dedication to client care is rare and greatly appreciated.

Thank you for maintaining such high standards of service."

"Speedy service with a smile. No complaints here!"