State Farm® Insurance Agent Brad Riley

"Chris was very helpful and saved me a ton of money on my home and auto insurance. He was polite, knowledgeable and made the process of switching insurance really easy and quick!!!"

"Henry, our agent is always willing to help either finding the best insurance option for us or answering any questions we might have. We appreciate all your help!"

"The whole Huntersville office is great to deal with! Highly recommend them for all your insurance needs!"

"I have been with State Farm for 50 years. I recently had a claim denied for a leak in my master bath shower. I would not have known about the leak if my HVAC provider had not been in my crawl space and noticed a stain on my liner. We had a shower pan leak not noticeable to us. My policy stated leaks in walls and under floors were covered. I was told that was the national policy there was an exception in North Carolina. State Farm is great collecting money but did not take care of my claim due to a technicality. I am extremely disappointed and looking at other insurance companies."

"Henry was a great help. Super helpful and thorough with his explanations. Awesome employee! Best price quote!"

"My personal experience started off good untill I realized that the wrong VIN had been entered to start my policy. Once that was corrected it was not correctly entered from the initial start date. That led to me getting notified by NCDMV . I called the agent to get it corrected. That didn't happen. I was told it was but again the correct information was not entered. I was notified again by NCDMV telling my license plate had been revoked, which meant that I was at risk of being arrested and having my vehicle impounded if I were pulled over by law enforcement. And of course this happened on a Friday which meant I couldn't drive my vehicle over the weekend and no one could resolve my issue until Monday.I asked to get a call from a supervisor. The supervisor did eventually call. Being the customer and as enraged as I was and still am the manager, acted in a very unprofessional manner and raised his voice at me when I pointed out the many shortcomings and lack of attention that my issue got. On top of that I had to ask for an apology. While the staff was friendly I expected more from a tenured supervisor and that didn't happen. He did email me documentation of the proper forms being submitted, that didn't happen until a very heated exchange had already taken place. I feel like that should have been his leading action, instead it being a lost resort. The forces insincere apology that I received is forcing me to review other options. It also led me to tell my sister, who was asking about a new home and auto bundle to look elsewhere. I wouldn't want her or anyone else to have the experience that I have had this far"

"Excelente servicio de parte de Marlon, muy servicial y muy antento."

"I highly recommend Josh Lane at Brad Riley State Farm. From start to finish, he was professional, courteous, and friendly! If you are looking for an insurance quote and excellent customer service, look no further. Thank you, Josh!"

"Chris O’Neil was very helpful in helping me with our insurance quote and payment. I would recommend service to anyone who needs insurance to Statefarm"

"Wonderful staff glad I switched over to State farm never have to worry about being ripped off. They have amazing offers and will explain everything to get u the best quotes possible love that I chose them would recommend all my family and friends to switch as well"

"I am writing to formally recognize the outstanding service I recently received from your team. In an era where customer support can often feel rushed, the level of patience and professionalism displayed by your staff was truly exemplary.

Heidi S. took the time to walk me through every detail of my inquiry, ensuring I felt supported and informed throughout the entire process. This kind of dedication to client care is rare and greatly appreciated.

Thank you for maintaining such high standards of service."

"Speedy service with a smile. No complaints here!"

"Chris contacted me through text and offered a quote. At first I said no but he reassured me there was no obligation and he would send the quote and I could decide. I said ok to that. I’m so glad he did. The coverage and price he gave convinced me to go with State Farm. Thank you Chris for your cordial service!!"

"Chris at State Farm made what I expected to be a stressful process incredibly quick and easy. He helped my husband and me set up a new policy, and from start to finish, everything was handled efficiently and clearly. Chris was extremely responsive, took the time to explain our options in a way that actually made sense, and made sure we felt confident in the coverage we chose.

What really stood out was his prompt communication and professionalism that stayed consistent through the whole process. We never felt like we were waiting around or unsure of what the next step was. He made the whole experience seamless, which is not something you usually say about insurance.

If you’re looking for someone who is knowledgeable, easy to work with, and genuinely makes the process simple, Chris is the person to go to. Highly recommend!"

"Henry was awesome! Always answered my questions and had a no nonsense approach. He saved me money from my current policies for both home and auto and overall was great to work with!"

"This office provides exceptional service, making the experience both efficient and enjoyable."

"I've been with this company since I was 16. Very friendly and reliable."

"Reliable"

"Brad was an amazing help! He reinstated my insurance quickly and made the whole process easy while being very personable. Keep up the good work, Brad!"

"Everything was smooth and easy. Great place!"

"Great to work with and kept his word"

"I had a great experience working with Chris. He was extremely helpful, patient, and took the time to walk me through all my coverage options so I could make the best decision for my family. He answered all my questions clearly and made the whole process of switching insurance smooth and stress-free."

"Nice people good follow up and competitive rates. No complaints"

"Trisha from the Brad Riley State Farm Insurance Agency Office in Gastonia, NC was Highly Knowledgeable and Had a Warming Voice and Demeanor when she had called for a Update on how my Account was going. She was Very Receptive to my Questions, Concerns and Any other Inquiry I had. I really Enjoyed her Personality as a Person that I Found Unique. I'm Very Pleased State Farm Has Trisha as a Part of their Team and I Highly Recommend her if You Need Any further Assistance eith Inquiring about Your Options when it Comes to Vehicle, Home or Sport Utility Insurance. Thank you Again Trisha 🙏🏾"

"This place. THIS PLACE! We were in a complete panic last autumn because our daughter was involved in a hit and run during a vacation trip to Hilton Head Island. We had never experienced anything like this, and had no idea how to even begin to navigate this ordeal period, let alone from a different state. Our previous agent had retired and we all had been distributed among different agents. Sadly the one we were assigned to didn’t help us, and when we would call they acted like we were bothering them. As if the incident wasn’t already bad enough. We’d learned the driver of the other car was more than likely under the influence of something per the witnesses, and while the ABP’s were put out to get the other driver responsible, we were trying navigate our daughters car that had to be towed there as well. Trying to talk to our agent was such an effort, it seemed for them to help us on what to do. I found Brad’s office by googling a State Farm agent close. We needed to switch and I needed a number to do it. We requested to be transferred to his office and they took our case. They took our case, and took over! What ended up taking almost 2 months to fix, would have not taken nearly as long if we’d had Henry from Brad’s office. He is the absolute best! If you need a dedicated, true in heart State Farm Agent, please look into Brad Riley in Huntersville, NC. Henry was our insurance angel throughout this nightmare we had. We cannot thank them enough!"